Private Health Facilities Suspend NHIS Services Over Delayed Payments

Private Health Facilities Association of Ghana has announced the immediate suspension of health insurance services for National Health Insurance Scheme cardholders at all its member facilities, citing non-payment of outstanding claims by the National Health Insurance Authority. The association, in a statement signed and issued by its President, Dr. Kwame Buabeng-Frimpong on Friday, April 4, revealed that the NHIA owes service providers for claims dating back to September and October 2024, despite repeated assurances and engagements.

Despite numerous requests and engagements with the NHIA, coupled with several promises and timelines given, our member facilities are yet to receive reimbursement for services rendered for such a long period, the association said. The group noted that the delay has caused severe financial strain on its members, making it difficult for them to continue providing quality care to NHIS beneficiaries.

PHFAoG expressed disappointment with the NHIA’s failure to follow through on a recent promise to settle claims by the end of March, as captured in a March 25, 2025 press release from the Authority. According to the association, suppliers and creditors were given assurances based on that promise, which unfortunately did not materialise.

While the association acknowledged the inconvenience this decision may cause NHIS cardholders, it stressed that the suspension was necessary to sustain operations. NHIS clients are advised to carry enough money to pay for their medication and other services until claims are paid. The association is urging the NHIA to take immediate steps to clear the arrears and ensure prompt payments going forward. PHFAoG expressed disappointment with the NHIA’s failure to follow through on a recent promise to settle claims by the end of March, as captured in a March 25, 2025 press release from the Authority.

According to the association, suppliers and creditors were given assurances based on that promise, which unfortunately did not materialise. While the association acknowledged the inconvenience this decision may cause NHIS cardholders, it stressed that the suspension was necessary to sustain operations. NHIS clients are advised to carry enough money to pay for their medication and other services until claims are paid. The association is urging the NHIA to take immediate steps to clear the arrears and ensure prompt payments going forward.