Ghana Water To Chase Customers Over Arrears, Illegal Connection

Ghana Water Company Limited (GWCL) is to embark on a nationwide revenue mobilization exercise to retrieve all arrears from customers. The exercise will also include disconnection teams and Task Forces in all the regions and districts Offices who will disconnect all categories of customers whose bills are in arrears. “Disconnected customers will be made to pay their bills in full together

with reconnection fees before they are reconnected. We therefore advise our valued customers to make efforts to pay their bills and clear all arrears to also avoid being disconnected. “Apart from disconnecting defaulters, the teams will check illegal connections, self reconnections and the use of in-line boosters pumps at customer’s premises. All persons found to be engaged in such

criminal activities shall be handed over to the Police for prosecution,” according to a statement issued by management of GWCL. It further advised paid up customers to leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections. “Also, customers who have paid via mobile money or other electronic means will need to

show SMS or electronic payment receipts as proof of payment. “Payments of water bills can be made at all Ghana Water Company Limited Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AirtelTigo cash, Slydepay, Express pay and all GWCL partnered banks across the country. Follow the mobile money payment process’ on

your network and pay your bills in comfort,” the statement read in parts. Management entreats customers to cooperate with the teams as they undertake this all-important exercise in its effort to collect and mobilize the much-needed revenue to improve on our water supply service in the country.